Privacy Policy

We collect personal information that you provide to us directly, including:

Personal Identification Information

• Full name
• Email address
• Phone number
• Delivery address (street address, suburb, state, postcode)
• Billing address (if different from delivery address)

Payment Information

• Payment card details (processed securely by Stripe - we do not store complete card details)
• Billing address associated with payment method
• Transaction history and order details

Business Information (for Wholesale Inquiries)

• Company name and ABN
• Business address
• Position/role within organization

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source of traffic
• Date and time of visits

We collect and use your personal information for the following purposes:

Order Processing and Delivery

• Processing your orders and payments
• Arranging delivery of emergency kits to your address
• Sending order confirmations, shipping notifications, and delivery updates
• Handling returns, refunds, and customer support inquiries

Customer Service

• Responding to your questions and support requests
• Providing product information and emergency preparedness advice
• Resolving disputes and troubleshooting issues

Website Improvement

• Analyzing website usage to improve user experience
• Understanding customer preferences and shopping behavior
• Testing new features and optimizing site performance

Legal Compliance

• Complying with Australian Consumer Law and tax obligations
• Maintaining records for accounting and audit purposes
• Responding to legal processes or regulatory requests

Your personal information is stored securely using industry-standard security measures:

• Database: Supabase (PostgreSQL with Row Level Security enabled)
• Hosting: Vercel (ISO 27001 certified infrastructure)
• Payment Processing: Stripe (PCI DSS Level 1 compliant)
• Encryption: All data transmitted via HTTPS/TLS encryption
• Access Controls: Restricted access to authorized personnel only

We implement reasonable security safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

We share your personal information only with trusted third-party service providers necessary to operate our business:

Service Providers We Use

We do NOT:

• Sell your personal information to third parties
• Share your data for third-party marketing purposes
• Use your information for purposes other than those disclosed in this policy

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, safety, or property.

We use cookies and similar tracking technologies to improve your experience on our website:

Essential Cookies

• Shopping cart functionality
• User session management
• Security and fraud prevention

Analytics Cookies (Vercel Analytics)

• Page views and navigation patterns
• Traffic sources and referrals
• Device and browser information
• Performance metrics (page load times, Core Web Vitals)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, such as adding items to your cart.

We may send you marketing emails about emergency preparedness tips, new products, and special offers if you have opted in to receive them.

Opt-In and Opt-Out

• We only send marketing emails to customers who have explicitly opted in
• Every email includes an "unsubscribe" link
• You can opt out at any time without affecting your ability to place orders
• Unsubscribing may take up to 48 hours to process

Transactional Emails: We will still send you essential emails related to your orders (confirmations, shipping updates, receipts) even if you opt out of marketing communications.

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@qldreadykits.com

We will respond to your request within 30 days. Some requests may require verification of your identity to protect your privacy and security.

We take the security of your personal information seriously and implement multiple layers of protection:

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Secure database with Row Level Security (RLS)
• Regular security audits and updates
• Firewall protection and intrusion detection
• Password hashing and encryption at rest

Organizational Safeguards

• Restricted access to personal information (need-to-know basis)
• Staff training on privacy and data protection
• Confidentiality agreements with service providers
• Incident response plan for data breaches

Data Breach Notification: In the unlikely event of a data breach that may result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

After the retention period expires, we securely delete or anonymize your personal information unless we are required by law to retain it longer.

Some of our service providers store data on servers located overseas:

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian Privacy Principles. These service providers:

• Have robust security and privacy policies
• Comply with international data protection standards
• Are contractually obligated to protect your information

By using our website and services, you consent to the transfer of your personal information to these overseas locations for the purposes described in this policy.

If you have questions, concerns, or complaints about how we handle your personal information, we encourage you to contact us first:

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):